Returns Refunds Policy

Returns & Refunds Policy

Hopefully you won't need to return an item, however if you do, it is our aim to make this process as simple as possible.

By following the guidance below you can help us to help you when a product is not what you expected or is faulty.


If you have any questions or require any further help on returns and refunds please contact:
For goods purchased online please email or call customer service on 020 8531 9919
You can then either drop off the goods at our address below or send the goods back by post or carrier to:
Chingford Electrical Supplies, 5-9 Chingford Mount Road, London E4 8LU.
For your own protection we recommend you send the parcel using a delivery service that insures you for the value of goods and requires a signature for proof of delivery (e.g. Royal Mail Recorded/Special Delivery).
You will be advised whether the products will be exchanged, repaired, credited or refunded.

General Returns Information

Non-Faulty Goods

Products should be returned in accordance with the relevant instructions for products bought online

Products must be complete and in their original packaging along with any instruction leaflets.

Products must be returned within 30 days of the delivery date or collection from our shop.

We reserve the right to charge a handling charge.

Arrangements will be made to exchange, credit or issue a refund.

Faulty Goods

Products that are faulty (other than goods which are physically damaged) must be returned as soon as possible after the fault is discovered and must be returned within the applicable warranty period set out in the Chingford Electrical Supplies conditions of sale or as otherwise notified to you by Chingford Electrical Supplies. Any return should be made in accordance with the relevant instructions set out above for products bought online or instore.

The complete product must be returned unless, if agreed by Chingford Electrical Supplies, a specific part maybe returned.

Products returned within the warranty period will be repaired, replaced, credited or a refund will be issued.

Damaged, Short or Non-Delivered Goods

Any claim for damaged or short delivered items must be made in writing within 24hrs of delivery. Failure to do so may invalidate any subsequent claim.

If you experience goods which are physically damaged, where a delivery of goods is short or there is non-delivery of goods, please contact Chingford Electrical Supplies and have ready the following information, or contact us via our website by clicking here.

Order Number / Invoice Number
Date of purchase
Product Code

You should notify us of any goods that are defective or fail to correspond with the agreed specification by contacting our customer services team on 020 8531 9919 within 30 days of delivery or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time of the defect or failure becoming apparent
You should notify us in writing of any non-delivery within 48hrs of the date on which Chingford Electrical Supplies advises you that the order will be delivered.

We will investigate the issue and refer back to you as soon as possible.

Cookie settings